Returns & Exchanges
30-Day Free Returns. No Questions Asked.
Not satisfied with your purchase? Return any product within 30 days for a full refund. Return shipping is always free.
30 Days
Return Window
From date of delivery
₦0
Return Shipping
Free prepaid label
1-2 Days
Processing Time
Once received
The Process
How Returns Work
01
Initiate Your Return
Log in to your account, navigate to your order, and click "Start Return". Select the items and reason. Takes under 60 seconds.
02
Ship It Back for Free
Download your prepaid return label and drop your package at any authorized carrier location, at no cost to you.
03
We Process It
Once we receive your return, our team inspects and processes it within 1–2 business days.
04
Refund Issued
Your refund is issued to your original payment method within 3–5 business days of processing.
Return Policy
What Can Be Returned
Eligible for Return
- Unused products in original packaging
- Items returned within 30 days of delivery
- Products with all original accessories included
- Items that are not damaged by the customer
- Software that has not been activated or registered
Not Eligible for Return
- Items returned after 30 days from delivery date
- Products with missing original packaging or accessories
- Customer-damaged items
- Opened software, digital downloads, or gift cards
- Products with removed or tampered serial number labels
- Hygiene products (earbuds, earphones) once opened